Mobile App Privacy Policy

Last Updated: 15th July 2025

Introduction

We’re committed to protecting your privacy and being transparent about how we collect, use, and safeguard your information during the Norjam Scout and Guide Jamboree.

This Privacy Policy explains how we handle your personal information when you use the Norjam app in connection with the Scout & Guide Jamboree in Norfolk.

Who We Are

The Norjam app is operated by Skyro Media Ltd on behalf of Norjam.
For any questions or concerns, contact us at hello@skyro.media.

Information We Collect

Content You Create and Share

Photos and Videos

  • We collect photos and videos when you choose to submit content for our media teams or share experiences through the app
  • This is optional and only collected if you choose to participate
  • May be used to showcase your Jamboree experience across the site and Norjam’s official social media
  • The data you submit is sent to Jamboree staff only and stays within the Jamboree

Audio Data

  • We collect voice recordings when you choose to submit content for Jam FM
  • This is optional and only collected if you choose to participate
  • May be used for broadcast on Jam FM to highlight your Jamboree experience
  • The data you submit is sent to Jamboree staff only and stays within the Jamboree

Technical Information

Device Information

  • We collect device identifiers to ensure the app works properly on your device

  • This helps us provide personalised features and troubleshoot issues

  • Required for core app functionality

  • Sent to trusted third-party providers (e.g., Sentry.io and/or LogRocket.com)

Usage Data

  • We track how you interact with the app (e.g., features used, pages visited)

  • Helps us improve app experience and prioritise features

  • Required for analytics and app enhancement

  • Sent to trusted third-party providers (e.g., Sentry.io and/or LogRocket.com)

Performance Data

  • We collect crash reports and diagnostics to identify and fix issues

  • Includes performance metrics like load times and errors

  • Required to maintain and improve app stability

  • Sent to trusted third-party providers (e.g., Sentry.io and/or LogRocket.com)

How We Use Your Information

We use the information we collect to:

  • Support Content Contributions: Enable submission of photos, videos, and audio for Norjam publications and broadcasts
  • Improve User Experience: Analyze app usage to enhance features and fix issues
  • Technical Support: Diagnose and resolve technical problems

Data Sharing

We only share your information when necessary, and never sell it. Your data may be shared with:

  • Event Organizers: To ensure safety during the Jamboree
  • Media Teams: When you choose to submit content for Norjam publications, social media or broadcasts
  • Technical Service Providers: Who help us maintain and improve the app
  • Safety Purposes: If required to ensure participant safety or in an emergency

We will not sell your personal information to third parties.

Your Rights and Choices

Content Submission: You can choose whether to submit photos, videos, or audio content – this is always optional.

Data Access: You can request to know what information we have about you.

Data Correction: You can ask us to correct any inaccurate information.

Data Deletion: You can request deletion of your personal information, subject to legitimate event management needs.

Opt-Out: While some data collection is necessary for app functionality, submission of photos, videos, and audio is always optional.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure data transmission
  • Limited access to personal information
  • Regular security testing and reviews
  • Incident response procedures

Data Retention

We retain your information only as long as necessary to:

  • Provide app services during the Jamboree
  • Comply with legal obligations
  • Maintain essential event records
  • Create lasting memories of the Jamboree (with your consent)

Most technical data is deleted within 12 months after the event concludes.
Media content may be retained longer for future Norjam promotional use, with appropriate consent.

Children’s Privacy

The Norjam app is designed for use by young people in Scouting and Guiding. We take additional care with information from users under 18:

  • We only collect information necessary for the app to function
  • Content sharing should be submitted under appropriate supervision
  • We encourage leaders and parents to discuss privacy with young participants
  • We do not knowingly collect more information than is necessary for the app’s safe and functional operation

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through the app or official Norjam channels.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

  • Email: hello@skyro.media
  • During the Event: Visit the media centre

Your Norjam Experience

We’re committed to making your Jamboree experience memorable while respecting your privacy. By using the app responsibly and understanding how we protect your information, you can focus on what matters most – having an amazing time at Norjam!